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Strategic, 2018

Contributing to the sequel of service design’s seminal black book

🏢 ‘This is Service Design Doing‘ is a sequel to ‘This is Service Design Thinking’ - a service design book with a huge following and impact.

⚡ In 2017 I’ve got invited by Adam Lawrence to contribute to a chapter about workshop facilitation.

✌️ Photos of our team’s work at Isobar and my comments on the types of spaces workshops need made it to the book.

💰 Value I brought to the project:

  • Volunteering to contribute
  • My experience in service design involving workshop design and facilitation

💙 As one whose love of service design was ignited by ‘This is Service Design Doing’, having my fingerprint on its sequel is rewarding beyond words.

👥 As an independent innovation consultant