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Digital, 2015

Solo UX consultancy project to enable millions of customers to pay for T‑Mobile's services on their phone.

🏢 Hungarian Telekom (T-Mobile) serves millions of customers with integrated TV, phone, internet and mobile services.

T-Mobile’s web stores used a unified payment module. While the stores supported mobile devices, the module was not responsive, hurting conversions.

💡 The task was the responsive redesign of the payment module, supporting many different payment processes. It was a solo project, where I was responsible for every aspect of the project from budgeting, through client correspondence to the actual design work to be done:

  • Project management: client correspondence, scoping, budgeting, time management
  • Research: stakeholder mapping and interviews, mapping business and user needs, collecting use-cases and documenting UX specification
  • UX Design: designing information architecture, page flows, functional wireframes (Axure)
  • Implementation support: managing UI designer and site build contractors, functional specification for the client’s implementation vendors

✌️ The module shipped on time. As a result millions of customers could pay their orders and bills on their mobile.

💙 I loved the impact of my work: bill payment was among the redesigned payment transactions, affecting millions of customers - including my friends and family.

💰 Value I brought to the table:

  • Years of UX experience, proficiency with the tools of trade
  • Business background, from my past Product Manager role
  • Confident use of the design process, stemming from my service design background
  • Consulting skills, client correspondence, stakeholder mapping

👥 As a UX Desinger at Isobar Budapest

#telecommunications #UX #consultancy