Francis Cook
Strategic Designer based in Toronto.
Ten years in the intersection of service innovation, digital design and new technology.
I make startups grow 🚀 and dinosaurs dance 🦖.
Service innovation
Service Design / Innovation Consulting
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This is Service Design book contribution
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Innovation workshop series for LogMeIn
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Billing digital transformation for T‑Mobile
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Service design for a Fujimoto museum
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Gamified sales incentives for T‑Mobile
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Omnichannel sales support for T‑Mobile
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Pan-European premium care for T‑Mobile
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Future of TV experience workshop for T‑Mobile
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Meet the customer day for T‑Mobile's directors
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Co-founding Budapest Service Jams
DIGITAL DESIGN
UX Design / Product Design / Web Development
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Website redesign for Erste Bank
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Product pages for T‑Mobile
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E-commerce design strategy
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Industrial web app design and development
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Payment gateway redesign for T‑Mobile
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Fintech product design for a startup
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Website redesign for a real-estate developer
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SaaS invoicing product design for a startup
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Insuretech product design for a startup
NEWTECH
Startups / Product Management
